All Harvest Privacy Policy

1. PURPOSE

All Harvest (M) Sdn. Bhd. (“All Harvest”, “we”, “our” or “us”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data in connection with our Website, products, services and business activities. It is intended to operate in accordance with applicable Malaysian personal data protection laws, including the Personal Data Protection Act 2010 (Act 709), as amended from time to time.

2. PERSONAL DATA

Personal data means information relating directly or indirectly to an identifiable individual, including contact, transaction, delivery and technical information.

3. TYPES OF PERSONAL DATA WE COLLECT

We may collect name, company details, telephone number, email address, delivery address, account information, order and transaction details, payment-related information, communications, feedback, reviews, technical information such as IP address and device/browser information, marketing preferences, and other information reasonably necessary for our business or legal purposes.

4. HOW WE COLLECT PERSONAL DATA

We may collect personal data when you visit or use the Website, create an account, place an order, make a payment, contact us, subscribe to communications, submit feedback or participate in promotions. We may also receive relevant information from payment, delivery, hosting, analytics and support providers where permitted by law.

5. PURPOSES OF COLLECTION AND USE

Personal data may be used to process orders, payments, delivery and collection; manage accounts and customer support; respond to enquiries and complaints; improve products and the Website; operate and secure our systems; prevent fraud or unauthorized activity; send service-related and, where permitted, marketing communications; maintain business records; and comply with applicable laws and lawful requests.

6. CONSENT & CHOICE

Where consent is required by law, we will obtain consent for the relevant processing. You may withdraw consent for certain processing, including direct marketing, subject to applicable legal or contractual restrictions.

7. DISCLOSURE OF PERSONAL DATA

We do not sell personal data. We may disclose data where necessary to payment processors, banks, couriers, logistics providers, technology and hosting providers, professional advisers, insurers, business partners, related entities, and government or regulatory authorities where required or permitted by law. Personal data may also be transferred in a merger, acquisition, restructuring or sale of business or assets, subject to applicable safeguards.

8. PAYMENT INFORMATION

Online payments, where available, may be processed by third-party payment providers. All Harvest may receive transaction confirmations or limited payment-related information needed to process and reconcile orders.

9. COOKIES & WEBSITE TECHNOLOGIES

The Website may use cookies or similar technologies to enable functionality, remember preferences, analyse usage, improve performance and support relevant communications. Browser settings may be used to manage cookies, although disabling them may affect Website functionality.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect personal data against unauthorized access, disclosure, alteration, misuse, loss or destruction. No Internet transmission or electronic storage system can be guaranteed completely secure.

11. DATA RETENTION

We retain personal data only as long as reasonably necessary for the purposes collected, business and transaction records, legal or regulatory obligations, or legal claims. When no longer required, reasonable steps will be taken to delete or anonymise it, subject to applicable requirements.

12. YOUR RIGHTS

Subject to applicable law and identity verification, you may request access to or correction of your personal data, withdraw consent where applicable, and make other lawful requests concerning processing. Requests may be subject to lawful limitations and applicable fees.

13. THIRD-PARTY WEBSITES

Links to third-party websites may be provided for convenience. This Privacy Policy does not apply to those websites, and All Harvest is not responsible for their privacy practices or content.

14. MARKETING

Where permitted by law, All Harvest may use personal data to send promotional information. You may unsubscribe from marketing communications at any time. Transactional or service-related communications may continue where necessary.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices, technology or applicable laws. The latest version published on the Website will supersede previous versions from its effective date.